WE'RE HERE TO HELP
Everything You Need to Know
We've gathered answers to the most common questions about our skincare and haircare products, shipping, returns, ingredients, and orders. If you can't find what you're looking for, our support team is always happy to help.
Fast Shipping
Orders are processed quickly and delivered safely across India.
Safe Ingredients
Every product is thoughtfully formulated using carefully selected ingredients.
Friendly Support
Our team is here to help with product guidance and order-related questions.
FAQ
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, returns, payments, and skincare & haircare routines.
How can I place an order?
Simply browse our collection, add your favorite products to the cart, and proceed to checkout. We accept multiple payment methods for your convenience.
How long does delivery take?
Standard delivery takes 3-5 business days. Express shipping is available for faster delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unopened products. Items must be in their original packaging and condition for a full refund.
Are Veloni products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. Each product includes detailed ingredient information.
Are your products cruelty-free?
Absolutely. All Veloni products are cruelty-free and never tested on animals. We are committed to ethical and sustainable beauty practices.
Which payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. Cash on Delivery is also available for select locations.
