RETURNS & REFUNDS
Simple, Transparent & Customer Friendly
At Veloni, customer satisfaction comes first. If you experience an issue with your order, we're here to help with a fair, transparent, and hassle-free return and refund process.
Easy Returns
Eligible products can be returned according to our return policy.
Quick Refunds
Approved refunds are processed as quickly as possible through the original payment method.
Quality Assurance
If you receive a damaged or incorrect item, our support team will assist you promptly.
Dedicated Support
Need help? Our customer care team is always ready to guide you through the process.
Return Eligibility
Returns must be requested within the eligible return period. Products should be unused and in their original packaging. Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Personal care products that have been tampered with
- Gift cards or promotional items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our customer support team with photos within the specified time period. We will arrange a replacement or refund as appropriate.
Refund Process
Refunds are processed after inspection of the returned product. Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
Exchange Policy
Exchanges are available for eligible products within the return period. Please contact our customer care team to arrange an exchange.
Cancellation Requests
Orders can be cancelled before dispatch. Once your order has been shipped, cancellation is no longer possible. Please contact us immediately if you need to cancel your order.
Need Assistance?
If you have any questions regarding returns or refunds, please contact the Veloni Customer Care team for assistance. We're here to help.
